Managing stress and conflict in libraries (Record no. 11923)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01761cam a2200229 a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9781856046138 (pbk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 1856046133 (pbk.) |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 025.1 |
| Item number | PAN |
| 100 1# - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Pantry, Sheila. |
| 245 10 - TITLE STATEMENT | |
| Title | Managing stress and conflict in libraries |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | London : |
| Name of publisher | Facet Pub., |
| Year of publication | 2007. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xv, 140 p. ; |
| 500 ## - GENERAL NOTE | |
| General note | Included Index. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Acknowledgements -- Glossary -- Introduction -- 1. Current concerns worldwide -- 2. Are you at risk? -- 3, The business case -- 4. Risk assessment -- 5. Carrying out risk assessments -- 6. Advice, guidance and legislation galore -- 7. Now is the time for you to act! -- 8. Dealing with aggression and violence -- 9. Support you can expect after an incident -- 10. You are not alone -- Appendices -- Index. |
| 520 1# - SUMMARY, ETC. | |
| Summary, etc | "This book defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces the reporting procedures and communication skills leading to conflict resolution, enabling both employees and managers to consider situations consistently, based on risk assessment previously carried out." "Also included are case studies, a glossary of health and safety terms, and sources of further information, including relevant legislation. This book is essential reading for employees at all levels, and also for managers, team leaders, supervisors, personnel and human resources staff, complaints officers, union officers and anyone else in the information organization who may be called upon to deal with people."--BOOK JACKET. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Library personnel management. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Library employees |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Stress management. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Interpersonal conflict. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Conflict management. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Reference Books |
| Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Full call number | Accession Number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|
| Reference | Main Library | Main Library | Reference | 26/06/2008 | Purchased | 6158.33 | 025.1 PAN | 011312 | Reference Books |