Managing quality : a practical guide to customer satisfaction (Record no. 37366)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01493nam a2200181 a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780761993063 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 0761993061 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.562 |
| Item number | MUR |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Murthy, D.B.N. |
| 245 ## - TITLE STATEMENT | |
| Title | Managing quality : a practical guide to customer satisfaction |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | New Delhi: |
| Name of publisher | Response Books, |
| Year of publication | 1999. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | 226p. |
| 500 ## - GENERAL NOTE | |
| General note | Includes index |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | 1. The Quality Imperative --<br/>2. Basic Facilities for Quality --<br/>3. The Human Factor --<br/>4. Training and Motivating People --<br/>5. Quality through Research and Development --<br/>6. Quality in Inputs --<br/>7. Quality in Production --<br/>8. Quality Control Techniques --<br/>9. Quality Cost, Audit and Certification --<br/>10. Macro Quality Issues --<br/>11. Total Quality Management --<br/>12. Producers and Customers' Satisfaction --<br/>13. Quality in the Service Industry --<br/>14. The Future of Quality. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | <br/>"The opening up of the Indian economy and the emerging globalization have paved the way for an ever-increasing range of quality products and services. With real choices now available, customers have become more demanding and discriminating. Hence, it has become imperative for organizations to focus on customer satisfaction as a strategic business objective for their very survival and growth. This book is a practical guide for the implementation of holistic quality management practices to achieve total and continuous customer satisfaction."--Jacket. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Total quality management. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Reference Books |
| Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Full call number | Accession Number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|
| Reference | Main Library | Main Library | Reference | 06/06/2001 | Purchased | 416.70 | 658.562 MUR | 006940 | Reference Books |