Service Operations Management : The Total Experience (Record no. 44253)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01263cam a2200181 i 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9781781006221 (paperback) |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 338.40864 |
| Item number | PAR |
| 100 1# - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Parker, David W., |
| 245 10 - TITLE STATEMENT | |
| Title | Service Operations Management : The Total Experience |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Cheltenham, UK : |
| Name of publisher | Edward Elgar, |
| Year of publication | [2012] |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xix, 557 p. : |
| Other physical details | illustrations ; |
| 500 ## - GENERAL NOTE | |
| General note | Includes index |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Introduction to service operations management -- Developing a service operations strategy -- Service process improvement -- Leadership and teams in service operations management -- Service supply and logistics networks -- Innovation and services development -- Service operations performance quality -- Sustainable service operations -- Service operations performance -- Not-for-profit and public service operations management -- Pursuit of simplicity in service operations -- Electronic-service operations management -- Index. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | This comprehensive textbook will become required reading for postgraduate students seeking to understand the principles of service operations management and for undergraduate students specializing in hospitality, tourism or the public sector. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Service industries |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Operations Management |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Reference Books |
| Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Full call number | Accession Number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|
| Reference | Main Library | Main Library | Reference | 13/11/2017 | Purchased | 7824.60 | 338.40864 PAR | 015517 | Reference Books |