Measuring library performance : principles and techniques
Material type:![Text](/opac-tmpl/lib/famfamfam/BK.png)
Item type | Current library | Collection | Call number | Status | Date due | Barcode | Item holds |
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Main Library Reference | Reference | 020 BRO (Browse shelf(Opens below)) | Available | 011313 |
Included Index.
Background --
Theoretical considerations --
User satisfaction --
Impact on users --
Social and economic impact --
Inputs --
Processes --
Outputs --
Staff --
Infrastructure --
Services for all --
Benchmarking --
The balanced scorecard --
Standards.
This book is an attempt to steer a course between these two, perhaps cynical, viewpoints. Performance measurement is vital to management.
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