Be my guest : English for the hotel industry - student book

By: O'Hara, FrancisMaterial type: TextTextPublication details: Cambridge : Cambridge University Press, 2002Description: 112 p. : illustrations ; + Audio CassettesISBN: 0521776899; 9780521776899 Subject(s): English language -- Spoken English | English language -- Textbooks for foreign speakers | English languageDDC classification: 428.24
Contents:
1 Introductions -- 2 The Check-in -- 3 The hotel bedroom -- 4 The bathroom, the porter -- 5 Services in the hotel -- 6 Location of facilities -- 7 Room services -- 8 Problems and solutions -- 9 Taking bar orders -- 10 In the restaurant (1) -- 11 In the restaurant (2) -- 12 Interesting places to visit -- 13 Enquiries -- 14 Using the phone -- 15 The check-out -- Personal job files -- Speaking practice -- Tapescripts -- Verb list.
Summary: This fifteen-unit course deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests' problems, writing short e-mails and letters, suggesting places to visit and explaining how things work. A Teacher's Book and Audio CD are also available.
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Holdings
Item type Current library Collection Call number Status Date due Barcode Item holds
Reference Books Reference Books Main Library
Reference 		Reference 428.24 OHA (Browse shelf(Opens below)) Available 009016
Total holds: 0

1 Introductions --
2 The Check-in --
3 The hotel bedroom --
4 The bathroom, the porter --
5 Services in the hotel --
6 Location of facilities --
7 Room services --
8 Problems and solutions --
9 Taking bar orders --
10 In the restaurant (1) --
11 In the restaurant (2) --
12 Interesting places to visit --
13 Enquiries --
14 Using the phone --
15 The check-out --
Personal job files --
Speaking practice --
Tapescripts --
Verb list.

This fifteen-unit course deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests' problems, writing short e-mails and letters, suggesting places to visit and explaining how things work. A Teacher's Book and Audio CD are also available.

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