Effective Telephoning: Teacher's Book (Oxford Business English Skills)
Material type: TextPublication details: Oxford : Oxford University Press, 1996Description: 55 pISBN: 9780194570947 ; 0194570940Subject(s): English language -- Business English | Telephone in business | Telephone etiquetteDDC classification: 808.066651Item type | Current library | Collection | Call number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|---|
Reference Books | Main Library Reference | Reference | 808.066651 COM (Browse shelf(Opens below)) | Available | 006068 |
Unit 1. First contact.--
Unit 2. The right person.--
Unit 3. An unexpected call.--
Unit 4. What's the message?--
Unit 5. Handling information.--
Unit 6. Communication breakdown.--
Unit 7. Making plans.--
Unit 8. Solving problems.--
Unit 9. Handling complaints.--
Unit 10. Closing a call.
This series of five video-based courses helps to improve language and communication skills in specific business areas.
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