Human performance improvement : building practitioner competence

By: Rothwell, William JContributor(s): Hohne, Carolyn K | King, Stephen BMaterial type: TextTextPublication details: Houston : Gulf, c2000Description: xxii, 407 p. : illustrationsISBN: 9780884154044; 0884154041 (alk. paper)Subject(s): Employees | Employees | Performance standardsDDC classification: 658.31243 Online resources: Click here to access online | Click here to access online
Contents:
Laying the Foundation -- Human Performance Improvement (HPI) -- Performance -- Factors Affecting Performance -- Defining Human Performance Improvement -- The Six-Step Human Performance Improvement Process Model -- The Roles of the HPI Practitioner -- The Dynamic Nature of Human Performance Improvement -- HPI Competencies and Outputs -- Core Competencies -- Outputs -- The Growing Importance of Human Performance Improvement -- The Role of Analyst -- The Problem/Opportunity -- The Performance Technology Solution -- Results -- Defining Analysis -- The Importance of Analysis -- Definitions of Analysis -- Performance Analysis -- Cause Analysis -- Levels of Analysis -- The Analyst's Role -- Competencies/Outputs Associated with the Role of Analyst -- What It All Means -- Models and Tools -- Sources of Data -- Models and Tools for the Analyst's Role -- The Rummler and Brache Model -- Gilbert's Three Stages of Analysis -- Gilbert's Performance Matrix -- Gilbert's Behavior Engineering Model -- Mager and Pipe's Model -- Cause Analysis: Determining Root Causes -- Brainstorming -- Cause-and-Effect Analysis -- The Five Why's Technique -- Other Analytical Tools -- System Modeling -- High-Level Flowcharting -- Detailed Flowcharting -- Data Presentation Methods and Tools -- Pie and Bar Charts -- Pareto Charts -- Line or Run Charts -- The Role of Intervention Specialist -- Competencies/Outputs Associated with the Role of the Intervention Specialist -- Selecting Interventions -- Establish Selection Criteria.
Summary: Today's dynamic organizations must achieve positive results in record time - a challenge that requires managers to avoid problems before they arise and to solve these issues quickly. Human Performance Improvement (HPI) is a powerful tool that can be used to help build intellectual capital, establish and maintain a 'high-performance workplace, enhance profitability, and encourage productivity' - as well as increase return on equity and improved safety. This book provides the tools and techniques that are fundamental to the practice of HPI. 'Human Performance Improvement' is all you need to understand and carry out your own HPI plan and is invaluable for trainers, HR practitioners, line managers, workers, college students who are being introduced to Human Performance Improvement principles, and anyone who is interested in improving how well and how much people perform in organizational settings. 'Human Performance Improvement' shows you how to: * discover and analyze important human performance gaps * plan for the future improvements in human performance * design and develop cost-effective and ethically-justifiable interventions to close performance gaps * analyze trends and their implications for HPI This book provides the tools and techniques that are fundamental to the practice of HPI. 'Human Performance Improvement' is all you need to understand and carry out your own HPI plan and is invaluable for trainers, HR practitioners, line managers, workers, college students who are being introduced to Human Performance Improvement principles, and anyone who is interested in improving how well and how much people perform in organizational settings.'Human Performance Improvement' will show you how to: * discover and analyze important human performance gaps* plan for the future improvements in human performance* design and develop cost-effective and ethically-justifiable interventions to close performance gaps* analyze trends and their implications for HPI
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Includes index.

Laying the Foundation --
Human Performance Improvement (HPI) --
Performance --
Factors Affecting Performance --
Defining Human Performance Improvement --
The Six-Step Human Performance Improvement Process Model --
The Roles of the HPI Practitioner --
The Dynamic Nature of Human Performance Improvement --
HPI Competencies and Outputs --
Core Competencies --
Outputs --
The Growing Importance of Human Performance Improvement --
The Role of Analyst --
The Problem/Opportunity --
The Performance Technology Solution --
Results --
Defining Analysis --
The Importance of Analysis --
Definitions of Analysis --
Performance Analysis --
Cause Analysis --
Levels of Analysis --
The Analyst's Role --
Competencies/Outputs Associated with the Role of Analyst --
What It All Means --
Models and Tools --
Sources of Data --
Models and Tools for the Analyst's Role --
The Rummler and Brache Model --
Gilbert's Three Stages of Analysis --
Gilbert's Performance Matrix --
Gilbert's Behavior Engineering Model --
Mager and Pipe's Model --
Cause Analysis: Determining Root Causes --
Brainstorming --
Cause-and-Effect Analysis --
The Five Why's Technique --
Other Analytical Tools --
System Modeling --
High-Level Flowcharting --
Detailed Flowcharting --
Data Presentation Methods and Tools --
Pie and Bar Charts --
Pareto Charts --
Line or Run Charts --
The Role of Intervention Specialist --
Competencies/Outputs Associated with the Role of the Intervention Specialist --
Selecting Interventions --
Establish Selection Criteria.

Today's dynamic organizations must achieve positive results in record time - a challenge that requires managers to avoid problems before they arise and to solve these issues quickly. Human Performance Improvement (HPI) is a powerful tool that can be used to help build intellectual capital, establish and maintain a 'high-performance workplace, enhance profitability, and encourage productivity' - as well as increase return on equity and improved safety.
This book provides the tools and techniques that are fundamental to the practice of HPI. 'Human Performance Improvement' is all you need to understand and carry out your own HPI plan and is invaluable for trainers, HR practitioners, line managers, workers, college students who are being introduced to Human Performance Improvement principles, and anyone who is interested in improving how well and how much people perform in organizational settings.

'Human Performance Improvement' shows you how to:
* discover and analyze important human performance gaps
* plan for the future improvements in human performance
* design and develop cost-effective and ethically-justifiable interventions to close performance gaps
* analyze trends and their implications for HPI

This book provides the tools and techniques that are fundamental to the practice of HPI. 'Human Performance Improvement' is all you need to understand and carry out your own HPI plan and is invaluable for trainers, HR practitioners, line managers, workers, college students who are being introduced to Human Performance Improvement principles, and anyone who is interested in improving how well and how much people perform in organizational settings.'Human Performance Improvement' will show you how to: * discover and analyze important human performance gaps* plan for the future improvements in human performance* design and develop cost-effective and ethically-justifiable interventions to close performance gaps* analyze trends and their implications for HPI

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