The five pillars of TQM : how to make total quality management work for you

By: Creech, BillMaterial type: TextTextPublication details: New York : Truman Talley Books/Plume, ©1994Description: 548 pages : illustrationsISBN: 9780452271029 ; 0452271029 ; 9780525937258; 0525937250 Subject(s): Total quality managementDDC classification: 658.562
Contents:
1. TQM: The Need, the Issues, the Shape It Must Take -- 2. Lessons from Japan's Success and American Failings -- 3. Winning Big by Organizing Small: More Key Examples -- 4. A TQM Turnaround in Our Biggest Bureaucracy -- 5. Product: Focal Point for Purpose and Achievement -- 6. Process: Its Effectiveness Determines Product Worth -- 7. TQM Involves the Entire System, Not Pieces of It -- 8. Leadership: It's a Must, and It's Not Managership -- 9. Creating Organizational Leadership and Competence -- 10. Commitment: TQM Builds It, and It Creates Success -- 11. A TQM Path to Tomorrow: New Ways for New Days -- 12. American Management: The Time for Change Is Now -- Epilogue: The Guidelines for Five Pillar TQM.
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Item type Current library Collection Call number Status Date due Barcode Item holds
Reference Books Reference Books Main Library
Reference 		Reference 658.562 CRE (Browse shelf(Opens below)) Available 008222
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Includes index

1. TQM: The Need, the Issues, the Shape It Must Take --
2. Lessons from Japan's Success and American Failings --
3. Winning Big by Organizing Small: More Key Examples --
4. A TQM Turnaround in Our Biggest Bureaucracy --
5. Product: Focal Point for Purpose and Achievement --
6. Process: Its Effectiveness Determines Product Worth --
7. TQM Involves the Entire System, Not Pieces of It --
8. Leadership: It's a Must, and It's Not Managership --
9. Creating Organizational Leadership and Competence --
10. Commitment: TQM Builds It, and It Creates Success --
11. A TQM Path to Tomorrow: New Ways for New Days --
12. American Management: The Time for Change Is Now --
Epilogue: The Guidelines for Five Pillar TQM.

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