E-Business

Includes index & Glossary

The e-business domain. Part 1 Business and systems: systems; human activity systems; information systems; back-end information systems infrastructure; front-end information systems infrastructure. Part 2 The technical infrastructure for e-business: access devices and channels; electronic delivery of goods and services; the internet; the web; back-end ict infrastructure; front-end ICT infrastructure; data security. Part 3 Environment: the economic environment; the social environment; the political environment. Part 4 E-commerce: e-commerce B2C e-commerce; B2B e-commerce; C2C e-commerce; e-marketing; e-procurement. Part 5 The social infrastructure for e-business: e-business planning; e-business strategy; e-business management; e-business development; e-business evaluation.

"E-Business" provides a holistic overview of the phenomenon of e business and its role in transforming organizations. It takes a world wide perspective and discusses the impact of ICT (information and communication technology) within both the private and public sectors. A strong underpinning in systems thinking is used throughout to demonstrate the practical implications of this phenomenon for modern organizations. Each chapter integrates with a model of e-business presented at the start. Chapters are designed as learning units and include spider diagrams, examples, reflective questions, cases and activities.