Telephoning.
Material type:
TextPublication details: New Delhi : Viva Books, 2009Description: 64 p.: illustrations ; 1 CD-ROMISBN: 9788130902838; 8130902834Subject(s): Telephone in business | English language -- Business English | English language -- Textbooks for foreign speakers | English language -- Study and teaching -- Foreign speakersDDC classification: 658.452
Contents:
Introduction--
Needs Analysis--
Learning Journal--
Focus on Listening--
Making Calls--
Receiving Calls--
Receiving and Leaving Messages--
Dealing with Problems--
Conference Calls--
Resources--
Transcripts and Answer Keys.
| Item type | Current library | Collection | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
Lending Books
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Main Library Stacks | Reference | 658.452 LOW (Browse shelf(Opens below)) | Available | 013284 | ||
Reference Books
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Main Library Reference | Reference | 658.452 LOW (Browse shelf(Opens below)) | Available | 011772 |
Total holds: 0
Browsing Main Library shelves, Shelving location: Stacks, Collection: Reference Close shelf browser (Hides shelf browser)
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| 658.45 WHI In Business : Student’s book | 658.452 COO The art of making people listen to you | 658.452 LOW Presenting | 658.452 LOW Telephoning. | 658.452 MAC McCormack on communicating | 658.452 RUN PowerPhrases! : the perfect words to say it right and get the results you want | 658.453 INS Audit Business Processes & Digitalization |
Introduction--
Needs Analysis--
Learning Journal--
Focus on Listening--
Making Calls--
Receiving Calls--
Receiving and Leaving Messages--
Dealing with Problems--
Conference Calls--
Resources--
Transcripts and Answer Keys.
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