The basics of performance measurement

By: Harbour, Jerry.LMaterial type: TextTextPublication details: Boca Raton : CRC Press, ©2009Edition: 2nd EditionDescription: vii, 93 p. : illustrationsISBN: 1439802491ISSN: 9781439802496 Subject(s): Performance standards | Performance -- EvaluationDDC classification: 658.3125
Contents:
Performance measurement -- Types of performance measures -- A family of measures -- Performance measurement hierarchies -- Units of measurement -- Collection and distribution -- Performance measure displays -- Interpretation and action -- Putting it all together.
Summary: The Basics of Performance Measurement helped pioneer the science of performance measurement. This little yellow book provides a five-step method that shows how to design performance measurement families and how to build hierarchies tailored to different levels within an organization.
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Includes Index.

Performance measurement --
Types of performance measures --
A family of measures --
Performance measurement hierarchies --
Units of measurement --
Collection and distribution --
Performance measure displays --
Interpretation and action --
Putting it all together.

The Basics of Performance Measurement helped pioneer the science of performance measurement. This little yellow book provides a five-step method that shows how to design performance measurement families and how to build hierarchies tailored to different levels within an organization.

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