The truth about managing change

Preface Part I The Truth About Staying or GoingTruth 1 Life is 10% of what happens to you and 90% of how you react Truth 2 If your values don't agree, it's probably time to flee Truth 3 Service awards aren't what they used to be Truth 4 Teaching long division doesn't work on a Blackberry Part II The Truth About What You should PackTruth 5 It's not what you've got; it's what you needTruth 6 To manage change, you must lead changeTruth 7 You can't do without a "can-do" attitudeTruth 8 If you don't stand for something, you'll fall for anything Part III The Truth About those Early Days Truth 9 Run before you walkTruth 10 Keep your boss your biggest fanTruth 11 There are only three ways to introduce change Truth 12 Build the case: It's a challenge and an opportunityTruth 13 Teach others how to treat you Part IV The Truth About Planning Truth 14 If you don't know where you're going, you won't get there Truth 15 To realize the future, you must create it Truth 16 Convert aspiration to invitation Truth 17 Having organizational values matters; living then means moreTruth 18 Make the change agenda everyone's agenda Part V The Truth About Communications Truth 19 We listen with our eyes Truth 20 Email is the tool of the devilTruth 21 People can't drink from a fire hose Truth 22 Conversion is for missionaries and crusaders Part VI The Truth About Matching People with PurposeTruth 23 Organizational structure: Look in from the outsideTruth 24 Build your team around your "A" playersTruth 25 Candidate screening: Let the facts speak for themselves Truth 26 Avoid the ten potential "placement pitfalls" Truth 27 Don't surround yourself with yourselfTruth 28 Why you need to get staffing rightTruth 29 If you must "right-size," do it the right way Part VII The Truth About Managing Performance Truth 30 One style doesn't fit all Truth 31 You can influence without authority Truth 32 You can't work the plan if you don't plan the work Truth 33 There's no excuse for excuses Truth 34 Know what buttons to push Part VIII The Truth About Creating your Cultural Framework Truth 35 Calm waters make for easier sailingTruth 36 Trust is a currency not easily earned, but easily spentTruth 37 If you're out of sight, you're probably out of touch Truth 38 Teams aren't a necessary evil Truth 39 Your way may not be the best wayTruth 40 The whole is greater than the sum of the parts Truth 41 Embrace - don't run from - the questions!Truth 42 Decision making: The fastest don't always finish firstTruth 43 Exceptions: Can't live with them; can't live without them Truth 44 Employee discipline: Ask the more meaningful question Part IX The Truth About Recognition and RewardTruth 45 Make every employee feel like your only employee Truth 46 A little formal recognition goes a long way Part X The Truth About Sustenance Truth 47 Your best investment is in... YOU Truth 48 Your title is manager; your job is teacher Truth 49 Trying to be all things to all people is a slippery slope ReferencesAbout the Author

This work brings together 49 powerful truths about planning, driving and sustaining organisational change: real solutions for the tough challenges faced by every business leader.