Six sigma for everyone /

Why has my company adopted six sigma? -- The three components of six sigma -- The tactics of six sigma -- 10 technical tools to master while on a six sigma team -- 10 "soft tools" you will need on a six sigma team -- 10 common questions about six sigma.

"From Six Sigma consultant and author George Eckes comes Six Sigma for Everyone, a practical guide that explains the underpinnings of the revolutionary quality assurance methodology. Appropriate for employees and top management alike, this book is the only one you need if your company is currently implementing or contemplating Six Sigma. It tells you what Six Sigma is and what it is not, what it does and how it does