Managing for quality and performance excellence

By: Evans, James RMaterial type: TextTextPublication details: Delhi: Cengage Learning, 2014Edition: 9th editionDescription: xxi, 697, [60] pages : illustrationsISBN: 9781285094595; 9788131500668Subject(s): Total quality management | Quality control | Quality assuranceDDC classification: 658.4013
Contents:
Brief Contents. Preface. Part I: PRINCIPLES OF QUALITY MANAGEMENT. 1: Introduction to Quality. 2: Foundations of Quality Management. 3: Customer Focus. 4: Workforce Focus. 5: Process Focus. Part II: TOOLS AND TECHNIQUES FOR QUALITY MANAGEMENT. 6: Statistical Methods in Quality. 7: Design for Quality and Product Excellence. 8: Measuring and Controlling Quality. 9: Six Sigma and Process Improvement. Part III: BEYOND QUALITY: PERFORMANCE EXCELLENCE IN ORGANIZATIONS. 10: The Malcolm Baldrige Framework for Performance Excellence. 11: Strategic Focus on Performance Excellence. 12: Measurement and Knowledge Management for Performance Excellence. 13: Leadership for Performance Excellence. 14: Building and Sustaining Performance Excellence. Appendixes.
Summary: Helps you prepare for quality management. This text focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria.
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Item type Current library Collection Call number Status Date due Barcode Item holds
Reference Books Reference Books Main Library
Reference 		Reference 658.4013 EVA (Browse shelf(Opens below)) Available 015723
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Includes index

Brief Contents. Preface. Part I: PRINCIPLES OF QUALITY MANAGEMENT. 1: Introduction to Quality. 2: Foundations of Quality Management. 3: Customer Focus. 4: Workforce Focus. 5: Process Focus. Part II: TOOLS AND TECHNIQUES FOR QUALITY MANAGEMENT. 6: Statistical Methods in Quality. 7: Design for Quality and Product Excellence. 8: Measuring and Controlling Quality. 9: Six Sigma and Process Improvement. Part III: BEYOND QUALITY: PERFORMANCE EXCELLENCE IN ORGANIZATIONS. 10: The Malcolm Baldrige Framework for Performance Excellence. 11: Strategic Focus on Performance Excellence. 12: Measurement and Knowledge Management for Performance Excellence. 13: Leadership for Performance Excellence. 14: Building and Sustaining Performance Excellence. Appendixes.


Helps you prepare for quality management. This text focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria.

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