TY  - BOOK
AU  - Bell, Desmond 
AU  - Wilson,  George 
AU  - McBride,  Philip  
TI  - Managing Quality
SN  - 9780750618236
U1  - 658.562 
PY  - 1994///
CY  -  Boston : 
PB  - Butterworth Heinemann, 
KW  - Total quality management
N1  - Includes index; Quality as a strategic issue --
Quality management systems --
Determining the capability for quality --
Design control and management --
Control of quality --
Managing quality costs --
The organization of quality --
Teamwork for quality --
Training for quality --
Assessment of quality
N2  - Helps you understand the role of TQM within your organization and how you can best implement it. This work shows you: how to understand quality management systems, tools and techniques; how to use them; and more. It is based upon the Management Charter Initiative's Occupational Standards for Management NVQs and SVQs at Levels 4 and 5
ER  -