TY  - BOOK
AU  - Hollett, Vicki 
AU  - Duckworth,  Michael 
TI  - Business opportunities : Workbook
SN  - 9780194520317
U1  - 808.066651 
PY  - 1994///
CY  - Oxford : 
PB  - Oxford University Press, 
KW  - Intercultural communication
KW  - Telephone etiquette
N2  - Clear presentation and practice of essential business language
ER  -