TY - BOOK AU - Hasty, Ron AU - Reardon, James TI - Retail Management T2 - McGraw-Hill series in marketing SN - 9780070270312 U1 - 658.87 PY - 1996/// CY - New York : PB - The McGraw-Hill Companies, KW - Retail trade -- Management N1 - Glossary and Index annexed; Preface -- Ch. 1. An Overview of Retailing -- Ch. 2. Retail Strategy: Creating the Competitive Advantage -- Ch. 3. The Environment of Retailing and Decision-Making Issues -- Ch. 4. Understanding and Identifying the Customer -- Ch. 5. Customer Information from Research -- Ch. 6. Store Location and Site Evaluation -- Ch. 7. Store Design and Layout -- Ch. 8. Human Resource Management and Store Organization -- Ch. 9. Financial Analysis and Management -- Ch. 10. Planning Merchandise Needs and Merchandise Budgets -- Ch. 11. Assortment Planning, Buying, and Vendor Relations -- Ch. 12. Pricing Merchandise -- Ch. 13. Retail Advertising -- Ch. 14. Retail Selling, Sales Promotion, and Publicity -- Ch. 15. The Virtual Store and Retail Database Marketing -- Ch. 16. Globalization and Changing Retail Formats -- References -- Photo Credits -- Glossary -- Name Index -- Subject Index N2 - This text provides strong practical emphasis and up-to-date coverage of recent concepts in the area of retail management. It includes many examples based on a range of retail venues and cases are included to consolidate learning ER -