TY  - BOOK
AU  - Creech, Bill 
TI  - The five pillars of TQM : how to make total quality management work for you
SN  - 9780452271029 
U1  - 658.562 
PY  - 1994///
CY  - New York : 
PB  - Truman Talley Books/Plume
KW  - Total quality management
N1  - Includes index; 1. TQM: The Need, the Issues, the Shape It Must Take --
2. Lessons from Japan's Success and American Failings --
3. Winning Big by Organizing Small: More Key Examples --
4. A TQM Turnaround in Our Biggest Bureaucracy --
5. Product: Focal Point for Purpose and Achievement --
6. Process: Its Effectiveness Determines Product Worth --
7. TQM Involves the Entire System, Not Pieces of It --
8. Leadership: It's a Must, and It's Not Managership --
9. Creating Organizational Leadership and Competence --
10. Commitment: TQM Builds It, and It Creates Success --
11. A TQM Path to Tomorrow: New Ways for New Days --
12. American Management: The Time for Change Is Now --
Epilogue: The Guidelines for Five Pillar TQM
ER  -