TY  - BOOK
AU  - Gosney, John W. 
AU  - P.Boehm,  Thomas 
TI  - Customer Relationship Management Essentials
SN  - 9788120318090
U1  - 658.812 
PY  - 2000///
CY  - New Delhi
PB  - Prentice-Hall of India
N1  - Includes index
ER  -