TY  - BOOK
AU  - Naterop, B.Jean ;
AU  - Revell, Rod ;
TI  - Telephoning in English
SN  - 9780521708937 
U1  - 808.066651 
PY  - 2004///
CY  - Cambridge, UK ; New York : 
PB  - Cambridge University Press, 
KW  - English language -- Conversation and phrase books.
KW  - Telephone etiquette.
KW  - English language -- Textbooks for foreign speakers
N1  - Includes Answer Key; Unit 1: How can I help you?--
Unit 2: Hold the line, please?--
Unit 3: Making inquiries.--
Unit 4: Placing an order:--
Unit 5: Bookings and arrangements.--
Unit 6: A change of plan.--
Unit 7 What's the problem?--
Unit 8 Handling complaints
N2  - For professionals and trainees in business, commerce and administration who need to be able to receive and make telephone calls. Suitable for use in class or for self-study, it develops and consolidates practical telephone skills in a variety of interesting and relevant contexts. Activities range from message-taking and spelling practice to role play, providing learners with a comprehensive course in using the telephone in English. The third edition takes into account recent developments in telecommunications and offers new listening material throughout.--From publisher description
ER  -