TY  - BOOK
AU  - Booher,Dianna Daniels
TI  - Communicate with confidence! : how to say it right the first time and every time
SN  - 007006606X (pbk. : acidfree paper) :
U1  - 658.45 
PY  - 1994///
CY  - New York
PB  - McGraw-Hill
KW  - Business communication
KW  - Oral communication
KW  - Interpersonal communication
N1  - Including Bibliography; 	1. Establishing a track record for truth --
2. Conversing one on one --
3. Making small talk a big deal --
4. Winning people over to your way of thinking : being persuasive --
5. Holding your own in meetings, but working as a team --
6. Listening until you really hear --
7. Asking the right questions without being intrusive --
8. Answering questions so people understand and remember what you say --
9. Saying no and giving other bad news without leaving a bad taste in someone's mouth --
10. Apologizing (and accepting apologies) without groveling or grit --
11. Criticizing without crippling --
12. Taking the sting out of criticism leveled at you --
13. Giving advice or feedback someone can really use --
14. Getting advice or feedback that's helpful --
15. Negotiating so everyone feels like a winner --
16. Resolving your conflicts without punching someone out --
17. Mediating others' conflicts without getting caught in the line of fire --
18. Responding to insults, boasting, insensitivity, gossip, and other goofs hurled at you --
19. Praising (and accepting praise) so your comments carry weight --
20. Giving instructions so nobody feels Like a fool --
21. Minimizing cross talk between men and women --
22. Crossing the cultural gulf --
23. Putting your best body forward
N2  - "Nothing affects career success as dramatically as the ability to communicate effectively, dynamically, and confidently. And there is no one better at identifying the skills you need to become a master communicator than Dianna Booher - an internationally recognized communications expert whose seminars and workshops are immensely popular with Fortune 500 companies, and whose best-selling instructional audiotapes
UR  - http://www.loc.gov/catdir/description/mh022/94013665.html
UR  - http://www.loc.gov/catdir/toc/mh022/94013665.html
ER  -