TY - BOOK AU - Harvard Business Essentials TI - Manager's toolkit : the 13 skills managers need to succeed SN - 9781422118689 U1 - 658 PY - 2007/// CY - Boston PB - Harvard Business School Press KW - Management N1 - Includes index; 1. Introduction; 2. Becoming A Manager; 3. Hiring the Best; 4. Keeping the Best; 5. Setting Goals that Others Will Pursue; 6. Delegating With Confidence; 7. Managing Teams; 8. Improving Performance; Through Appraisal and Coaching; 9. Handling Problem Employees; 10. Dealing with Crises; 11. Leading; 12. Managing Your Time; 13. Developing Your Career; 14. A Primer on Strategy; 15. Understanding Financial Statements; 16. Net Present Value and Internal Rate of Return; 17. Breakeven Analysis; Appendix; Glossary N2 - From hiring and retaining good people to motivating and developing team members, from understanding key financial statements to delegating work effectively, and from setting goals for others to managing your own career, this guide walks readers through various aspects of managing in a complex business world ER -