TY - BOOK AU - Luecke, Richard AU - Hall, Brian J TI - Performance management : measure and improve the effectiveness of your employees T2 - Harvard business essentials series SN - 9781591398424 U1 - 658.3125 PY - 2006/// CY - Boston, Mass. : PB - Harvard Business School Press, KW - Personnel management N1 - Includes index; Goals: guides to action -- Motivation: the not-so-secret ingredient of high performance -- Monitoring performance: looking for what's going wrong and right -- Closing gaps and improving performance : the basics of coaching -- Becoming a better coach : beyond the basics -- Formal performance appraisal: improving results through feedback -- Employee development: helping people grow in their careers -- Intractable performance problems: face them head-on -- Epilogue: what leaders must do -- Appendix A: Useful implementation tools -- Appendix B: Handling a dismissal N2 - 'Performance Management' will help managers use informal performance assessments and feedback as part of their regular interactions with employees. Readers will learn to prepare for a formal performance meeting with a direct report, document a performance meeting, and create a development plan with the employee ER -