TY  - BOOK
AU  - Crager, John 
AU  - O'Kane,  Mike 
AU  - Hubert, Cindy  
TI  - Balance scorecard: aguide for your journey to best-practice processes
SN  - 9780070601321 
U1  - 658.3125 
PY  - 2005///
CY  - New Delhi
PB  - McGraw-Hill
ER  -