TY  - BOOK
AU  - Harvard Business School.
TI  - Harvard business essentials : crisis management : master the skills to prevent disasters
T2  - Harvard business essentials series
SN  - 9781591394372
U1  - 658.4056 
PY  - 2004///
CY  - Boston, Mass. : 
PB  - Harvard Business School Press, 
KW  - Crisis management
N1  - Index; Taking stock of potential perils : what could go wrong? --
Avoiding the avoidable : an ounce of prevention --
Contingency planning : preparing today for tomorrow's problems --
Crisis recognition : where there's smoke there's fire --
Containment : preventing a bad situation from becoming worse --
Crisis resolution : the road to recovery --
Mastering the media : make it your story --
Learning from your experience : gather lessons where you find them
N2  - Few managers receive any formal training in handling crises. This book aims to remedy the situation by explaining the essentials of crisis management and providing a practical framework for stabilizing, then mastering, an unanticipated crisis
ER  -