TY  - BOOK
AU  - Gerson,Steven M.
AU  - Gerson,Sharon J.
AU  - Gerson,Steven
TI  - Technical communication :Process and Product
SN  - 9789332518599
U1  - 808.0666 
PY  - 2014///
CY  - New Delhi
PB  - Dorling Kindersley Pvt.Ltd
KW  - English language
KW  - Technical writing
N1  - Sharon Gerson's name appears first in earlier editions; An introduction to technical communication -- The communication process -- Objectives in technical communication -- Audience recognition -- Ethical considerations -- Research -- Routine correspondence -- Social media -- The job search -- Document design -- Using visual aids -- Communicating to persuade -- Technical descriptions and process analyses -- Instructions, user manuals, and standard operating procedures -- Web sites and online help -- Short, informal reports -- Long, formal reports -- Proposals -- Oral presentations
ER  -