TY  - BOOK
AU  - Foster; S Thomas 
AU  - Ganguly, Kunal K 
TI  - Managing quality : integrating the supply chain
SN  - 9780273768258 
U1  - 658.4013 
PY  - 2013///
CY  - Harlow, U.K. : 
PB  - Pearson, 
KW  - Quality control.
KW  - Quality of products.
KW  - Management
N1  - Previous edition: Boston, Mass.; London: Prentice Hall, 2010.
"International edition"--Cover.
Includes glossary and index; Differing perspectives on quality --
Quality theory --
Global supply chain quality and international quality standards --
Strategic quality planning --
The voice of the customer --
The voice of the market --
Quality and innovation in product and process design --
Designing quality services --
Managing supplier quality in the supply chain --
The tools of quality --
Statistically based quality improvement for variables --
Statistically based quality improvement for attributes --
Six sigma management and lean tools --
Managing quality improvement teams and projects --
Implementing and validating the quality system
N2  - This is a comprehensive introduction to the field of quality management that presents a supply chain theme as the unifying framework for quality improvement. Today's firms are more focused than ever on improving supply chain performance. Since quality management is key to improvement, a unifying supply chain theme is presented throughout the text. This theme bridges the gap between the fundamentals of quality management with new developments such as Six Sigma and service quality, helping students understand what is important to businesses today. This text's integrative approach discusses what quality means in different functional areas of the firm. Through this approach students will see that quality is not owned by any specific area of the business - every part of an organization needs to work together in order to achieve customer satisfaction
ER  -