TY  - BOOK
AU  - Schiesser,Rich
TI  - IT Systems management
SN  - 9780130876782
U1  - 004.21 
PY  - 2002///
CY  - New Delhi
PB  - Prentice Hall
KW  - Information resources management
KW  - Information technology
N1  - "Harris Kern's Enterprise Computing Institute"--P. facing t.p; Ch. 1. Historical Perspective --
Ch. 2. Evolving in the 1970s and 1980s --
Ch. 3. Into and Beyond the New Millennium --
Ch. 4. Acquiring Executive Support --
Ch. 5. Organizing for Systems Management --
Ch. 6. Staffing for Systems Management --
Ch. 7. Customer Service --
Ch. 8. Availability --
Ch. 9. Performance and Tuning --
Ch. 10. Production Acceptance --
Ch. 11. Change Management --
Ch. 12. Problem Management --
Ch. 13. Storage Management --
Ch. 14. Network Management --
Ch. 15. Configuration Management --
Ch. 16. Capacity Planning --
Ch. 17. Strategic Security --
Ch. 18. Disaster Recovery --
Ch. 19. Facilities Management --
Ch. 20. Developing Robust Processes
ER  -