TY  - BOOK
AU  - Rosen, Ellen Doree 
TI  - Improving public sector productivity : concepts and practice
SN  - 9780803945722 
U1  - 350.147 
PY  - 1993///
CY  - Newbury Park, Calif. : 
PB  - Sage Publications
KW  - Government productivity
N1  - Includes index; Introduction The Politics of Productivity Productivity Concepts and Applications Measurement Measuring Productivity Improving the Work Process Training and Motivating the Worker Empowering the Worker Management Options for Obtaining Resources Managing for Productivity Strategy
N2  - 	
This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment
ER  -