TY  - BOOK
AU  - Lake, Cathy ;
TI  - Communication: manage information certificate S/NVQ level 4 
T2  - Institute of Management Open Learning Programme
SN  - 9780750636742 
U1  - 658.45 
PY  - 1997///
CY  - Oxford : 
PB  - Pergamon Open Learning, 
KW  - Communication in management.
KW  - Business meetings.
KW  - Business writing
N1  - On title page: "Manage information certificate, S/NVQ level 4."
"Published in association with the Institute of Management Foundation."; The basics of communication--
Listening and talking--
Writing and reading--
Meeting.

Business and report writing skills, including business proposals; Presentation skills: how to plan and deliver presentations to small and large groups; Chairing meetings; Using technology to communicate, including e-mail, video-conferencing; Communicating using the telephone
N2  - Helps to deliver information in writing, orally and via electronic media; communicate effectively through appropriate media; contribute to meetings and group discussions; and, influence and manage colleagues through discussion and persuasion.

Objectives - by the end of this workbook you should be able to: 
· Deliver information in writing, orally and via electronic media 
· Communicate effectively through appropriate media 
· Contribute to meetings and group discussions 
· Influence and manage colleagues through discussion and persuasion. 

*Business and report writing skills, including business proposals 
*Presentation skills 
*Chairing meetings 
*Using technology to communicate
ER  -