TY - BOOK AU - Locker,Kitty O. TI - Business and administrative communication SN - 9780072293920 U1 - 651.7 PY - 2000/// CY - Boston, Mass. PB - Irwin/McGraw Hill KW - Business communication KW - Communication in management N1 - Included Index. Hard cover ISBN - 0072293926, 9780072293920, 0072350733, 9780072350739. Soft cover ISBN - 9780071177221, 0071177221; The building blocks of effective messages -- Letters and memos -- Interpersonal communication -- Job hunting N2 - Covering the scope of topics in both oral and written business communication, this text uses a student-friendly writing style and design element that aim to hold student attention. It includes real-world examples and real business applications, and conveys advice to students through its research base ER -