TY - BOOK AU - Chase, Richard B. AU - Jacobs, F.Robert AU - Aquilano, Nicholas J. TI - Operations management for competitive advantage T2 - McGraw-Hill/Irwin series operations and decision sciences SN - 9780072506365 U1 - 658.5 PY - 2004/// CY - Boston, Mass. : PB - McGraw-Hill, KW - Production management N1 - Includes index, CD ROM available here; Section 1, Operations strategy and managing change -- Section 2, Product design and process selection -- Section 3, Supply chain design -- Section 4, Planning and controlling the supply chain N2 - Provides an introduction to the concepts, processes, and methods of managing and controlling operations in manufacturing or service settings. The text provides coverage extending from high-tech manufacturing to high tech services. It discusses issues such as globalization, and supply chain strategy. The text uses examples, problems and cases ER -