TY  - BOOK
AU  -  Dhanapala , R.M
TI  - Written Genres in Business Communication
SN  - 9786245720309
U1  - 651.74 
PY  - 2022///
CY  -  Padukka
PB  - Sandesha Publishers
KW  -  Written Genres - Business Communication
KW  - Business Letter Writing
KW  - Business E Mail Writing
KW  - Business Memo and Job Application
KW  - Written Genres in Business Communication
KW  - Office Services Management
N1  - Forward Introduction 								Ill 
Introduction										v
Unit A - Business Letters 
I.	Business letters 								11 
2.	Business letter layout 							12
3.	Qualities of a good business letter					18 
4.	Important parts of a business letter					20 
5.	Standard phrases used in business letter writing		24 
6.	Different types of letters in business communication	29 
Unit B- Business Emails 
1.	Business emails							 51 
2.	Format of emails- Guidelines					52 
3.	Email structure							53 
4.	Useful phrases and vocabulary for emails		54 
5.	Types of business emails					59 
Unit C- Business Memos 
1.	Business memos							73 
2.	Tips on how to write business memos			74 
3.	Purpose of a memo							74 
4.	Format of a memo							75 
5.	Common types of memos					77 
Unit D-	Job Applications 
1.	Job Applications							83 
2.	Main parts in a CV							83 
3.	Tips on how to write a CV					85 
4.	Cover letters								90
ER  -