Be my guest : English for the hotel industry - student book
Material type: TextPublication details: Cambridge : Cambridge University Press, 2002Description: 112 p. : illustrations ; + Audio CassettesISBN: 0521776899; 9780521776899 Subject(s): English language -- Spoken English | English language -- Textbooks for foreign speakers | English languageDDC classification: 428.24Item type | Current library | Collection | Call number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|---|
Reference Books | Main Library Reference | Reference | 428.24 OHA (Browse shelf(Opens below)) | Available | 009016 |
1 Introductions --
2 The Check-in --
3 The hotel bedroom --
4 The bathroom, the porter --
5 Services in the hotel --
6 Location of facilities --
7 Room services --
8 Problems and solutions --
9 Taking bar orders --
10 In the restaurant (1) --
11 In the restaurant (2) --
12 Interesting places to visit --
13 Enquiries --
14 Using the phone --
15 The check-out --
Personal job files --
Speaking practice --
Tapescripts --
Verb list.
This fifteen-unit course deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests' problems, writing short e-mails and letters, suggesting places to visit and explaining how things work. A Teacher's Book and Audio CD are also available.
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