Putting customers first

By:

Bruce, Andy

Contributor(s):

Langdon, Ken

Material type: Text

TextPublication details: London : Dorling Kindersley, 2002.Description: 72 p.: color illustrationsISBN:

9780751338454
0751338451

Subject(s):

Customer relations

DDC classification:

658.812 BRU

Contents:

Understanding Customers.-- Reviewing Your Approach.-- Delivering Satisfaction.-- Improving Performance.

Summary: Learn how to provide excellent customer service by understanding your customers' needs and identifying opportunities to build better realtionships. "Putting Customers First" shows you how to achieve a market-led focus, implement customer-led objectives and produce a win-win outcome. Power tips help you handle real-life situations and develop techniques to create loyal customers.

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode	Item holds
Reference Books	Main Library Reference	Reference	658.812 BRU (Browse shelf(Opens below))	Available		008162

Total holds: 0

Including Index.

Understanding Customers.--
Reviewing Your Approach.--
Delivering Satisfaction.--
Improving Performance.

Learn how to provide excellent customer service by understanding your customers' needs and identifying opportunities to build better realtionships. "Putting Customers First" shows you how to achieve a market-led focus, implement customer-led objectives and produce a win-win outcome. Power tips help you handle real-life situations and develop techniques to create loyal customers.

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