Communicate with confidence! : how to say it right the first time and every time
Material type:
TextPublication details: New York : McGraw-Hill, c1994Description: xv, 413 pISBN: 007006606X (pbk. : acidfree paper) :; 0070064555 (hc : acidfree paper) :; 9780070066069Subject(s): Business communication | Oral communication | Interpersonal communicationDDC classification: 658.45 Online resources: Click here to access online | Click here to access online | Item type | Current library | Collection | Call number | Status | Date due | Barcode | Item holds |
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Reference Books
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Main Library Reference | Reference | 658.45 BOO (Browse shelf(Opens below)) | Available | 012606 |
Including Bibliography.
1. Establishing a track record for truth --
2. Conversing one on one --
3. Making small talk a big deal --
4. Winning people over to your way of thinking : being persuasive --
5. Holding your own in meetings, but working as a team --
6. Listening until you really hear --
7. Asking the right questions without being intrusive --
8. Answering questions so people understand and remember what you say --
9. Saying no and giving other bad news without leaving a bad taste in someone's mouth --
10. Apologizing (and accepting apologies) without groveling or grit --
11. Criticizing without crippling --
12. Taking the sting out of criticism leveled at you --
13. Giving advice or feedback someone can really use --
14. Getting advice or feedback that's helpful --
15. Negotiating so everyone feels like a winner --
16. Resolving your conflicts without punching someone out --
17. Mediating others' conflicts without getting caught in the line of fire --
18. Responding to insults, boasting, insensitivity, gossip, and other goofs hurled at you --
19. Praising (and accepting praise) so your comments carry weight --
20. Giving instructions so nobody feels Like a fool --
21. Minimizing cross talk between men and women --
22. Crossing the cultural gulf --
23. Putting your best body forward.
"Nothing affects career success as dramatically as the ability to communicate effectively, dynamically, and confidently. And there is no one better at identifying the skills you need to become a master communicator than Dianna Booher - an internationally recognized communications expert whose seminars and workshops are immensely popular with Fortune 500 companies, and whose best-selling instructional audiotapes
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