Information systems project management

Includes index

1. Introducing Information Systems Project Management What is an information system? What is project management? Why `information systems' project management? Project management in modern organizations Principles, techniques and tools Information systems project life cycle Stakeholders Project management and ethics Text content and objectives Interview with a project manager Chapter summary Appendix to Chapter 1: Codes of Behavior2. Aligning the Information Systems Project with Organizational Goals Project management portfolio Setting priorities for project management What is a strategic plan? A strategic plan and information systems project management Organizational mission, goals and objectives Planning Achieving alignment Project proposal and management support Public relations Change management Interview with a project manager Chapter summary Appendix to Chapter 2: IT Failure in Australia3. Using an Information Systems Development Methodology What is an information systems development methodology? Structured systems analysis and design method (SSADM) Dynamic systems development method (DSDM) Software development Issues Interview with a project manager Chapter summary Appendix to Chapter 3: Do IS and IT matter? Whose side are you on?4. Defining Project Scope Requirements definition Project scope Work breakdown structure Work breakdown structure as a management tool Work breakdown structure approach Assigning responsibility Structured walkthroughs Programs and projects Interview with a project manager Chapter summary Appendix to Chapter 4: Hendrich Electronics Incorporated5. Estimating Project Costs and Benefits Estimating costs and benefits Project value Resource estimates Estimating software development costs Multiple estimates Phase estimating Practical considerations Group decision support systems Interview with a project manager Chapter summary Appendix to Chapter 5: Customer Relationship Management at MedicalCo6. Managing Information Systems Project Time and Resources Time as a resource Monitoring time Project activity network Critical path analysis Estimating activity duration Resource implications Avoiding project delay Interview with a project manager Chapter summary Appendix to Chapter 6: An Introduction to Microsoft Project7. Leading Information Systems Projects Trust Communication skills Planning Stress management Conflict management Essential skills and qualities of effective project managers Being a good team member Careers in project management Interview with a project manager Chapter summary Appendix to Chapter 7: NGC Natural Gas Company8. Developing the Project Plan Purpose of a project plan Project planning process Planning and project success Practical considerations Projects in controlled environments (PRINCE) Interview with a project manager Chapter summary Appendix to Chapter 8: London Ambulance - From Failure to Success9. Forming the Project Team Team as a core of activity Team work attitudes Team and project success Team development Team and project execution Interview with a project manager Chapter summary Appendix to Chapter 9: The Sarbanes-Oxley Act10. Assessing Project Risk Sources of information systems project risk Identifying information systems project risks Evaluating information systems project risks Responding to project risks Implementing responses to risks Focusing on the benefits Interview with a project manager Chapter summary Appendix to Chapter 10: How to Transform a Failing Project11. Outsourcing and Offshoring Information Systems Projects Outsourcing IS activities Offshoring IS activities Risks in offshore outsourcing activities Opportunities and challenges The management of offshore information systems projects Interview with a project manager Chapter summary Appendix to Chapter 11: Beltech Incorporated12. Ensuring Project Quality Quality matters Quality management International quality standards Capability maturity model (CMM) Quality planning Quality control techniques Statistical quality control Interview with a project manager Chapter summary Appendix to Chapter 12: IT project management at A-Bank (Part 1) - Implementation13. Measuring Project Success Project failure Evaluating information systems: A broader view Causes of failure Project success User satisfaction Perceived usefulness Interview with a project manager Chapter summary Appendix to Chapter 13: IT project management at A-Bank (Part 2) - Evaluation14. Closing the Project Administrative closure Performance appraisal Information systems project audit Interview with a project manager Chapter summary Appendix to Chapter 14: Reflections on IT project management

Includes appications of both information technology and production-operations management with a focus on information systems to demonstrate the real environment that exists for IS projects.