Key concepts in operations management

Including Index.

Contains almost 600 Major Concepts, Terms, Theories and Theorists, Arranged Alphabetically.

"The story of operations management is one of continuous change and quest for perfection. Operations management is now a far more embracing discipline that encompasses many areas, extending beyond the area of manufacturing and including the management of service industries, distribution, quality control and other disciplines. From the extraction of raw materials, through their processing to finished goods, their storage and their distribution, to the complexities of service-based operations management, there are systems, processes, checks and controls to ensure quality and adherence to standards. This book provides an accessible and comprehensive guide to the major themes, concepts, terms and theorists encountered in operations management. Features include: Each of the key concepts is placed alphabetically for ease of use ; Entries are fully cross-referenced and there are further reading and website references which point you to additional resources for study ; Illustrations are used to help explain complex terminology ; [and] a fully comprehensive index, allowing you to follow themes running through the entries"--Back cover.