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Harvard business review on customer relationship management.

Series: Harvard business review paperback seriesMaterial type: Text Text Publication details: Boston : Harvard Business School Press, ©2001Availability: Items available for loan: 1 Call number: 658.812 HAR.

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Customer relationship management

by Cunningham, Michael J.

Series: ExpressExec., MarketingMaterial type: Text Text Publication details: Oxford, England : Capstone Pub., 2002Availability: Items available for loan: 1 Call number: 658.812 CUN.

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