000			01761cam a2200229 a 4500
020			_a9781856046138 (pbk.)
020			_a1856046133 (pbk.)
082	0	4	_a025.1 _bPAN
100	1		_aPantry, Sheila.
245	1	0	_aManaging stress and conflict in libraries
260			_aLondon : _bFacet Pub., _c2007.
300			_axv, 140 p. ;
500			_aIncluded Index.
505	0		_aAcknowledgements -- Glossary -- Introduction -- 1. Current concerns worldwide -- 2. Are you at risk? -- 3, The business case -- 4. Risk assessment -- 5. Carrying out risk assessments -- 6. Advice, guidance and legislation galore -- 7. Now is the time for you to act! -- 8. Dealing with aggression and violence -- 9. Support you can expect after an incident -- 10. You are not alone -- Appendices -- Index.
520	1		_a"This book defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces the reporting procedures and communication skills leading to conflict resolution, enabling both employees and managers to consider situations consistently, based on risk assessment previously carried out." "Also included are case studies, a glossary of health and safety terms, and sources of further information, including relevant legislation. This book is essential reading for employees at all levels, and also for managers, team leaders, supervisors, personnel and human resources staff, complaints officers, union officers and anyone else in the information organization who may be called upon to deal with people."--BOOK JACKET.
650		0	_aLibrary personnel management.
650		0	_aLibrary employees
650		0	_aStress management.
650		0	_aInterpersonal conflict.
650		0	_aConflict management.
942			_cREF
999			_c11923 _d11923