000			01140nam a2200205 a 4500
020			_a9780750618236
020			_a075061823X
082			_a658.562 _bBEL
100			_aBell, Desmond
245			_aManaging Quality
260			_a Boston : _bButterworth Heinemann, _c1994.
300			_axvi, 236 pages : _billustrations ;
500			_aIncludes index
505			_aQuality as a strategic issue -- Quality management systems -- Determining the capability for quality -- Design control and management -- Control of quality -- Managing quality costs -- The organization of quality -- Teamwork for quality -- Training for quality -- Assessment of quality.
520			_aHelps you understand the role of TQM within your organization and how you can best implement it. This work shows you: how to understand quality management systems, tools and techniques; how to use them; and more. It is based upon the Management Charter Initiative's Occupational Standards for Management NVQs and SVQs at Levels 4 and 5
650			_aTotal quality management.
700			_aWilson, George
700			_aMcBride, Philip
942			_cREF
999			_c36876 _d36876