| 000 | 00372nam a2200133 a 4500 | ||
|---|---|---|---|
| 020 | _a9788176493604 | ||
| 020 | _a8176493600 | ||
| 082 |
_a658.812 _bROB |
||
| 100 | _aRoberts- Phelps, Graham | ||
| 245 | _aCustomer Relationship Management: How to Turn a Good Business into a Great one | ||
| 260 |
_aNew Delhi: _bViva Books, _c2003. |
||
| 300 | _a230 pages. | ||
| 942 | _cREF | ||
| 999 |
_c38201 _d38201 |
||