000			01105cam a2200205 a 4500
020			_a9789332518599
082	0	0	_a808.0666 _bGER
100	1		_aGerson, Steven M.,
245	1	0	_aTechnical communication :Process and Product
250			_a8th ed.
260			_aNew Delhi : _bDorling Kindersley Pvt.Ltd _cc2014.
300			_a700 p : _bill ;
500			_aSharon Gerson's name appears first in earlier editions.
505	0		_aAn introduction to technical communication -- The communication process -- Objectives in technical communication -- Audience recognition -- Ethical considerations -- Research -- Routine correspondence -- Social media -- The job search -- Document design -- Using visual aids -- Communicating to persuade -- Technical descriptions and process analyses -- Instructions, user manuals, and standard operating procedures -- Web sites and online help -- Short, informal reports -- Long, formal reports -- Proposals -- Oral presentations.
650		0	_aEnglish language
650		0	_aEnglish language
650		0	_aTechnical writing.
700	1		_aGerson, Sharon J.,
942			_cBK
999			_c43462 _d43462