000			01996cam a2200205 a 4500
999			_c44706 _d44706
020			_a9780071608381 (alk. paper)
020			_a0071608389 (alk. paper)
082	0	0	_a428.34 _bGAS
100	1		_aGast, Natalie. _eaut
245	1	0	_aPerfect phrases for ESL : everyday business life : hundreds of ready-to-use phrases that help you navigate any English-language situation in the workplace
260			_aNew York, [N.Y.] : _bMcGraw Hill, _c2010.
300			_axv, 157 p. ;
490	1		_aPerfect phrases
500			_a"Hundreds of ready-to-use phrases that help you navigate any English-language situation in the workplace."
505			_aPart 1: The global workplace. Find a mentor ; Observe, observe, and then observe some more ; Ask and answer questions and listen to others ; Avoid saying "In my country we ..." -- Part 2: Small talk. Interacting in a small group ; Giving and accepting compliments ; Giving, accepting, and refusing invitations -- Part 3: Using the telephone. Speak up and speak out ; Your voice mail ; Leaving messages ; Speaking with someone who is difficult to understand ; Speaking with someone who has difficulty understanding you -- Part 4: Presenting yourself. Before you present ; How to say it ; Answering questions ; Part 5: Networking within your organization and beyond. Whom do you know? ; How to network ; Follow-up -- Part 6: Stress at work. What is stress? ; Use the good stress ; Lose the bad stress -- Part 7. Directions. Directions on the job ; Giving and following directions to get somewhere ; Other directions to consider -- Appendix A: The American business culture in a nutshell -- Appendix B: Sports idioms and expressions -- Appendix C: Grammar notes.
520			_aThis book is for you if you are a high-intermediate or advanced ESL or EFL learner and now you need to master communication skills in order to function in diverse real-life work-related situations.
650		0	_aEnglish language
650		0	_aAdult education.
942			_cBK