E-commerce logistics and fulfillment : delivering the goods

Bayles, Deborah L.

E-commerce logistics and fulfillment : delivering the goods - New Delhi: Pearson Education, 2000. - xviii, 348 p.: graph.

Including Index.

Foreword.--
Preface.--
Acknowledgments.--
The next big challenge in electronic commerce.--
Building an e-commerce infrastructure.--
Benefits versus costs: the real costs surrounding the buy button.--
Payment processing, froud and other taxing issues.--
Customer service.--
Ship happens.--
Achieving true fulfillment.--
Global logistics.--
Databases and emerging data exchange standards.--
Sent it back! the role of reverse logistics.--
Outsourcing the whole thing.--
User perspectives.--
Index.

9788178082882 8178082888


Business logistics.
Business logistics -- Automation.
Electronic commerce.

658.84 658.70285 / BAY

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