E-commerce logistics and fulfillment : delivering the goods

By: Bayles, Deborah LMaterial type: TextTextPublication details: New Delhi: Pearson Education, 2000Description: xviii, 348 p.: graphISBN: 9788178082882; 8178082888Subject(s): Business logistics | Business logistics -- Automation | Electronic commerceDDC classification: 658.84 | 658.70285
Contents:
Foreword.-- Preface.-- Acknowledgments.-- The next big challenge in electronic commerce.-- Building an e-commerce infrastructure.-- Benefits versus costs: the real costs surrounding the buy button.-- Payment processing, froud and other taxing issues.-- Customer service.-- Ship happens.-- Achieving true fulfillment.-- Global logistics.-- Databases and emerging data exchange standards.-- Sent it back! the role of reverse logistics.-- Outsourcing the whole thing.-- User perspectives.-- Index.
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Holdings
Item type Current library Collection Call number Status Date due Barcode Item holds
Lending Books Lending Books Main Library
Stacks 		Reference 658.84 BAY (Browse shelf(Opens below)) Available 009408
Reference Books Reference Books Main Library
Reference 		Reference 658.84 BAY (Browse shelf(Opens below)) Available 008821
Total holds: 0

Including Index.

Foreword.--
Preface.--
Acknowledgments.--
The next big challenge in electronic commerce.--
Building an e-commerce infrastructure.--
Benefits versus costs: the real costs surrounding the buy button.--
Payment processing, froud and other taxing issues.--
Customer service.--
Ship happens.--
Achieving true fulfillment.--
Global logistics.--
Databases and emerging data exchange standards.--
Sent it back! the role of reverse logistics.--
Outsourcing the whole thing.--
User perspectives.--
Index.

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