Telephoning in English
Naterop, B.Jean ;
Telephoning in English - Cambridge, UK ; New York : Cambridge University Press, 2004. - viii,128 p.: illustrations (some color) ; 2 Audio CDs.
Includes Answer Key.
Unit 1: How can I help you?--
Unit 2: Hold the line, please?--
Unit 3: Making inquiries.--
Unit 4: Placing an order:--
Unit 5: Bookings and arrangements.--
Unit 6: A change of plan.--
Unit 7 What's the problem?--
Unit 8 Handling complaints.
For professionals and trainees in business, commerce and administration who need to be able to receive and make telephone calls. Suitable for use in class or for self-study, it develops and consolidates practical telephone skills in a variety of interesting and relevant contexts. Activities range from message-taking and spelling practice to role play, providing learners with a comprehensive course in using the telephone in English. The third edition takes into account recent developments in telecommunications and offers new listening material throughout.--From publisher description.
9780521708937 0521708931
English language -- Conversation and phrase books.
Telephone etiquette.
English language -- Textbooks for foreign speakers.
808.066651 / NAT
Telephoning in English - Cambridge, UK ; New York : Cambridge University Press, 2004. - viii,128 p.: illustrations (some color) ; 2 Audio CDs.
Includes Answer Key.
Unit 1: How can I help you?--
Unit 2: Hold the line, please?--
Unit 3: Making inquiries.--
Unit 4: Placing an order:--
Unit 5: Bookings and arrangements.--
Unit 6: A change of plan.--
Unit 7 What's the problem?--
Unit 8 Handling complaints.
For professionals and trainees in business, commerce and administration who need to be able to receive and make telephone calls. Suitable for use in class or for self-study, it develops and consolidates practical telephone skills in a variety of interesting and relevant contexts. Activities range from message-taking and spelling practice to role play, providing learners with a comprehensive course in using the telephone in English. The third edition takes into account recent developments in telecommunications and offers new listening material throughout.--From publisher description.
9780521708937 0521708931
English language -- Conversation and phrase books.
Telephone etiquette.
English language -- Textbooks for foreign speakers.
808.066651 / NAT