Telephoning in English

By: Naterop, B.JeanContributor(s): Revell, RodMaterial type: TextTextPublication details: Cambridge, UK ; New York : Cambridge University Press, 2004Description: viii,128 p.: illustrations (some color) ; 2 Audio CDsISBN: 9780521708937 ; 0521708931Subject(s): English language -- Conversation and phrase books | Telephone etiquette | English language -- Textbooks for foreign speakersDDC classification: 808.066651
Contents:
Unit 1: How can I help you?-- Unit 2: Hold the line, please?-- Unit 3: Making inquiries.-- Unit 4: Placing an order:-- Unit 5: Bookings and arrangements.-- Unit 6: A change of plan.-- Unit 7 What's the problem?-- Unit 8 Handling complaints.
Summary: For professionals and trainees in business, commerce and administration who need to be able to receive and make telephone calls. Suitable for use in class or for self-study, it develops and consolidates practical telephone skills in a variety of interesting and relevant contexts. Activities range from message-taking and spelling practice to role play, providing learners with a comprehensive course in using the telephone in English. The third edition takes into account recent developments in telecommunications and offers new listening material throughout.--From publisher description.
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Holdings
Item type Current library Collection Call number Status Date due Barcode Item holds
Reference Books Reference Books Main Library
Reference 		Reference 808.066651 NAT (Browse shelf(Opens below)) Available 012152
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Includes Answer Key.

Unit 1: How can I help you?--
Unit 2: Hold the line, please?--
Unit 3: Making inquiries.--
Unit 4: Placing an order:--
Unit 5: Bookings and arrangements.--
Unit 6: A change of plan.--
Unit 7 What's the problem?--
Unit 8 Handling complaints.

For professionals and trainees in business, commerce and administration who need to be able to receive and make telephone calls. Suitable for use in class or for self-study, it develops and consolidates practical telephone skills in a variety of interesting and relevant contexts. Activities range from message-taking and spelling practice to role play, providing learners with a comprehensive course in using the telephone in English. The third edition takes into account recent developments in telecommunications and offers new listening material throughout.--From publisher description.

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