Effective Telephoning: Student's Book (Oxford Business English Skills) (Record no. 36894)

MARC details
000 -LEADER
fixed length control field 00936nam a2200181 a 4500
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
ISBN 9780194570930
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
ISBN 0194570932
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 808.066651
Item number COM
100 ## - MAIN ENTRY--AUTHOR NAME
Personal name Comfort, Jeremy ;
245 ## - TITLE STATEMENT
Title Effective Telephoning: Student's Book (Oxford Business English Skills)
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication Oxford :
Name of publisher Oxford University Press,
Year of publication 1996.
300 ## - PHYSICAL DESCRIPTION
Number of Pages 110 p. :
Other physical details color illustrations, color portraits ;
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note Unit 1. First contacts.--<br/>Unit 2. The right person.--<br/>Unit 3. An unexpected call.--<br/>Unit 4. What's the message?--<br/>Unit 5. Handling information.--<br/>Unit 6. Communication breakdown.--<br/>Unit 7. Making plan.--<br/>Unit 8. Solving problems.--<br/>Unit 9. Handling complaints.--<br/>Unit 10. Closing a call.
520 ## - SUMMARY, ETC.
Summary, etc This series of five video-based courses helps to improve language and communication skills in specific business areas.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Term Telephone in business.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Term Telephone etiquette.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Reference Books
Holdings
Collection code Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Full call number Accession Number Koha item type
Reference Main Library Main Library Reference 24/04/2001 Purchased 1854.00 808.066651 COM 006067 Reference Books

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