Effective Telephoning: Student's Book (Oxford Business English Skills) (Record no. 36894)
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000 -LEADER | |
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fixed length control field | 00936nam a2200181 a 4500 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
ISBN | 9780194570930 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
ISBN | 0194570932 |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Classification number | 808.066651 |
Item number | COM |
100 ## - MAIN ENTRY--AUTHOR NAME | |
Personal name | Comfort, Jeremy ; |
245 ## - TITLE STATEMENT | |
Title | Effective Telephoning: Student's Book (Oxford Business English Skills) |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
Place of publication | Oxford : |
Name of publisher | Oxford University Press, |
Year of publication | 1996. |
300 ## - PHYSICAL DESCRIPTION | |
Number of Pages | 110 p. : |
Other physical details | color illustrations, color portraits ; |
505 ## - FORMATTED CONTENTS NOTE | |
Formatted contents note | Unit 1. First contacts.--<br/>Unit 2. The right person.--<br/>Unit 3. An unexpected call.--<br/>Unit 4. What's the message?--<br/>Unit 5. Handling information.--<br/>Unit 6. Communication breakdown.--<br/>Unit 7. Making plan.--<br/>Unit 8. Solving problems.--<br/>Unit 9. Handling complaints.--<br/>Unit 10. Closing a call. |
520 ## - SUMMARY, ETC. | |
Summary, etc | This series of five video-based courses helps to improve language and communication skills in specific business areas. |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical Term | Telephone in business. |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical Term | Telephone etiquette. |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Koha item type | Reference Books |
Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Full call number | Accession Number | Koha item type |
---|---|---|---|---|---|---|---|---|---|
Reference | Main Library | Main Library | Reference | 24/04/2001 | Purchased | 1854.00 | 808.066651 COM | 006067 | Reference Books |