Effective Telephoning: Student's Book (Oxford Business English Skills)

By: Comfort, JeremyMaterial type: TextTextPublication details: Oxford : Oxford University Press, 1996Description: 110 p. : color illustrations, color portraitsISBN: 9780194570930 ; 0194570932Subject(s): Telephone in business | Telephone etiquetteDDC classification: 808.066651
Contents:
Unit 1. First contacts.-- Unit 2. The right person.-- Unit 3. An unexpected call.-- Unit 4. What's the message?-- Unit 5. Handling information.-- Unit 6. Communication breakdown.-- Unit 7. Making plan.-- Unit 8. Solving problems.-- Unit 9. Handling complaints.-- Unit 10. Closing a call.
Summary: This series of five video-based courses helps to improve language and communication skills in specific business areas.
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Item type Current library Collection Call number Status Date due Barcode Item holds
Reference Books Reference Books Main Library
Reference 		Reference 808.066651 COM (Browse shelf(Opens below)) Available 006067
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Unit 1. First contacts.--
Unit 2. The right person.--
Unit 3. An unexpected call.--
Unit 4. What's the message?--
Unit 5. Handling information.--
Unit 6. Communication breakdown.--
Unit 7. Making plan.--
Unit 8. Solving problems.--
Unit 9. Handling complaints.--
Unit 10. Closing a call.

This series of five video-based courses helps to improve language and communication skills in specific business areas.

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